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Frequently Asked Questions
How long does it take to receive my order?
With the exception of holidays, all orders received will be processed and shipped within 48 hours and delivered within 3-5 business days. Please be advised OmegaXL is shipped through Canada Post or other third-party carrier services, and at times there may be delays or disruptions in service due to weather or other domestic or international events. Please allow additional time for delivery.
Can I take OmegaXL if I’m allergic to shellfish?
OmegaXL contains molluscan shellfish oil. Our proprietary extraction process removes the allergenic levels of shellfish protein allergen. If you have an allergy, it is best to introduce any new supplement into your diet under the supervision of a healthcare provider.
What do I do if I have too much product? Can I pause or hold my future orders?
We can pause one item or your entire account so that you do not accumulate any additional product while you take your current supply as directed on the product label. Call our Customer Care department at 1.800.488.8082, and let the agent know you would like to pause your order, or use our convenient account modification form.
I moved or need to change my address, what do I do?
We can quickly update your address by contacting our Customer Care department at 1.800.488.8082.
Why did I receive another order of OmegaXL?
You are currently receiving your order as part of our monthly auto-ship program. Through our monthly auto-ship program, you secured OmegaXL at a discounted price, and will enjoy this discount for as long as you continue your monthly auto-ship. If you would like to adjust your frequency of delivery, please contact our Customer Care department at 1.800.488.8082.
What is your return or refund policy?
Different return and refund policies apply based on the product purchased:
Is OmegaXL authorized for sale by Health Canada?
Yes, OmegaXL is authorized for sale by Health Canada. OmegaXL's Natural Product Number (NPN) is 80052868.
How do I cancel my subscription?
If you would like to cancel your subscription, please contact our Customer Care department at 1.800.488.8082. You may also use our contact form or our live chat to modify your subscription.